1. Disk Encryption has started successfully. Please close this application.

This indicates that the encryption has successfully initiated and will continue to run in the background. You are not required to have the application still running while the computer continues encryption, you may close the application once you see the above message.

2. Operating System is not supported for Disk Encryption.

This indicates that the operating system your computer is running does not support encryption. Your computer will need to be replaced or upgraded in order to complete the encryption. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu.

3. Computer encountered WMI error.

This indicates that the computer experienced a WMI error while trying to initiate encryption. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu for a resolution to this error.

4. Your computer is already encrypted.

This indicates that your computer is already encrypted and you do not need to proceed. Please exit the application.

5. Your computer does not have TPM chip.

This indicates that your computer does not have a TPM chip inside, which is essential to complete the encryption process. Your computer will need to be replaced. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu.

6. The TPM chip is not activated.

This indicates the TPM chip was not able to be activated via this process. Please try the following:

  1. Power on the computer.
  2. Enter the BIOS by pressing the appropriate hot key. On most computers, the hot key is either “F10” or “F12.”
  3. Navigate to the appropriate section with the arrow keys. On some motherboards, the TPM is listed under the “Integrated Peripherals.” Other motherboards have a separate “Security” section that the TPM device is under.
  4. Press the appropriate key to enable the TPM device. This is different for every motherboard. A common key is “Enter” to enable or disable a selected option.
  5. Exit the BIOS and save the changes. On many motherboards, this is accomplished with the “F10” key.
  6. Boot into the operating system and install the motherboard-provided device driver for the TPM device.

If you still receive the same error you may need the assistance of a technician. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu.

7. BitLocker is not installing on newer Dell model computers with BSD image.

If you are utilizing Legacy BIOS (not UEFI) and have a TPM 2.0 chip, the TPM will need to be downgraded to TPM 1.2. Please see the following blog for additional information. Dell TPM 2.0 downgrade for legacy BIOS systems.

8. Encryption Partition is not created.

This indicates that the 300MB partition required for encryption was unable to be created via this process and may need the assistance of a technician. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu.

9. Disk Encryption has failed.

This indicates that the encryption failed. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu for a resolution to this error.

10. Application encountered an unknown error.

This indicates that the application experienced an unknown error. Please email the application log file saved in MyDocuments\BSDEncrypt to security@bsd.uchicago.edu for a resolution to this error.